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Using the Sent Items Folder of a Shared Mailbox

Posted: Wednesday, September 16th, 2009 by admin

It seems that there are many users that shared our pain of wanting mail sent from a shared mailbox (in Outlook) to actually go that mailboxes Sent Items folder. When you open a shared mailbox in Outlook (using Tools –> Account Settings –> Change –> More Settings –> Advanced –> Add), Outlook sees the primary mailbox and all associated shared mailboxes as one big Exchange account. This means, when you send or reply to a message, it just goes to the primary Sent Items folder. Well, if you are actually sharing this mailbox with anyone, that’s totally lame. Usually, a problem could be fixed with a Rule but, guess what, there is no rule that will do this AT ALL. The heck you say? I swear it. Believe me, me and my team looked. No rule. As a matter of fact, much Google searching confirmed this fact. But I wouldn’t ever write an article just outrightly bashing MS for their mistake. As a matter of fact, I am writing to say they fixed. They just did a poor job letting anyone know. As a matter of fact, they didn’t even make it part of an update. Yeah, that’s lame, but at least I am here to help you through! It is really a very simple process. MS released a hotfix that is designed to fix this issue and you just need to bolster it with a registry update and a reboot. Here’s what you do:

  1. Go to the following KB article: http://support.microsoft.com/kb/970944/ and download the hotfix. You will have to give them your email address and have them send it to you, but it doesn’t take very long to receive it.
  2. Next, just set the below registry key and reboot and you are all set!


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