Gathering Information:

1. Log into https://admin.myhostedexchange.com with your username (generally your email address) and password.
2. Click on the Configuration Summary icon.
   
3. Take note of the information for Account ID, Domain, and Exchange Server from the Windows Mobile 5 Device and Pocket PC Settings. (The Evo uses the same settings as Windows Mobile for account verification).

Configure Your Evo for Lanlogic Hosted Exchange

1. Press the Home button, and then press the Menu button to open Settings.
2. Tap on Accounts & Sync Option.
3. Tapp on Add account button at the bottom of the screen.
4. Choose Microsoft Exchange from the list.
5. Enter the information you got from Gathering Information above. (NOTE: your username will more than likely have a # in place of the @ symbol. This is expected, make sure to enter in exactly how you found it above.)
6. Once the configuration is complete , you will be able to select what you want to sync with the phone.

Press the Home button, and then press the Menu button to open Settings.

1. Select the folder you’d like to get more messages for.
2. Press the Menu key and select Search.
3. Change the search parameters at the top of the screen from Local to Remote, press the Menu key and select Search. (This part of the process can take several minutes so be patient)
4. When the messages appear on your screen, press the Menu key and select Add All.  This should add the emails to your device.

1. Click the Settings Button on the Home screen
2. Select the Mail, Contacts, and Calendars option
3. Select your Exchange Account
4. Press the red Delete Account button

This will completely remove your Exchange Account from your iPhone, including E-mail, Contacts, and Calendar

1. Follow the instructions in the article: How to Add a User to the BlackBerry Enterprise Server, then
2. Follow the instructions in this article to connect your BlackBerry device with the activated account.
   

Alternatively, you may send an email to support@lanlogic.com and request that we add the BlackBerry service to your account.  Please include your first name, last name, and email address.  Please note that you must have a Hosted Exchange mailbox in order to use BlackBerry Enterprise Server with Hosted Exchange.  Please note that a monthly fee applies for BlackBerry Enterprise Server access.

How to activate a BlackBerry Device using Over The Air (OTA) Activation

For devices with a scroll wheel on the side:

1. Verify your wireless radio is turned on
2. Go to the Enterprise Activation screen (either from the main screen, or under options)
3. Enter your primary email address
4. Enter your activation password (as provided in an email)
5. Click in on the thumbwheel and select Activate
6. Activation typically takes 20-30 minutes to complete.

For devices with a trackball on the front:

1. Verify your wireless radio is turned on
2. Go to “BlackBerry Setup”
3. Go to “Setup Wizard”
4. If you haven’t previously run the setup, go ahead and complete it now.  It will run through time zone and other settings.  When it gets to the email setup section, continue at step 6.
5. If you previously ran setup, select “Email Setup”
6. Select “I want to use a work email account with a BlackBerry Enterprise Server”.  Next.
7. Select “yes”.  You have been provided a password.
8. Enter your primary email address
9. Enter your activation password (as provided in an email)
10. Press the menu key and select Activate
11. Activation typically takes 20-30 minutes to complete.

1. From your BlackBerry, go to Options>Advanced Options>Enterprise Activation.
2. In the email field, press and hold the ALT key and type  CNFG. Once you enter this a hidden menu should appear.
   NOTE: On a Blackberry Storm, the key combination will be ALT and type 9,6/
3. Change the “Wireless Sync” option to No and exit the menu.
4. Wait 30 seconds and repeat step 2.
5. Change the “Wireless Sync” option to Yes and exit the menu.

A slow sync will automatically start and in most cases will repair all of the wireless sync settings. In the event that this fails, please contact us and request a reactivation of your BlackBerry.  You may also try reactivating your BlackBerry following the instructions in this article: How to Add a User to the BlackBerry Enterprise Server.

Occassionally, a BlackBerry device will have a problem activating.  When this happens, it is recommended to perform a security wipe and try again.

Note: Before you can activate a BlackBerry Device to sync wirelessly with your Exchange mailbox, your account needs to be added to the BlackBerry Enterprise server.  If you’re not sure if you’ve been added, please contact us.  If you replace your BlackBerry device and need to activate your new one, please contact us to reset your account on the BlackBerry Server.  You will not be able to activate until the account is reset, because it is associated with your old device.

Note: Please verify with your wireless provider that you are on the correct data plan for BlackBerry Enterprise Server.  If you are not on the correct data plan, the activation will not complete.

To reset your BlackBerry (erase all personal data, reset to factory defaults)

1. From the  home screen, select Options | Security Options
2. Select General Settings
3. On some devices, you now select “Services”.  If this isn’t available, go to next step.
4. Click the trackwheel, and select  Wipe Handheld
5. Click Continue
6. When prompted, type “blackberry” to continue
7. Your BlackBerry device will erase all the data and put the settings back to factory default
8. After your device resets, turn the wireless radio back on
9. Attempt the Enterprise Activation again.

If you get an error message that says “contact your system administrator”, please contact Lanlogic so that we can reset your BlackBerry activation password.  The activation password is valid for 72 hours or until it is used.

If the device sits at “activating” and never goes through the initialization of services, this means that it’s not able to contact the BlackBerry Enterprise Server.  Most likely this is because the wireless provider does not have you on the correct data plan for BlackBerry Enterprise Server, or there is some kind of problem with the data network.

Collect information

1. Log into https://admin.myhostedexchange.com with your username (generally your email address) and password.
2. Click on the Configuration Summary icon.
   
3. Take note of the OWA URL and UserName information.
   

How to set up IMAP settings on iPhone

1. From the main screen, go into Settings.
2. Select Mail, Contacts, Calendars.
   
3. Select Add Account.
   
4. Select Other.
   
5. Select Add Mail Account.
   
6. Enter your name, email address, and email password and Select Save.
   
7. Enter your server name (the OWA URL collected above, minus the https://), username (email address), and password for both incoming and outgoing mail servers. Select Save.
   Note for Exchange 2003: If you are using Exchange 2003 the server settings for Incoming and Outgoing will be the same.
   Note for Exchange 2007: Your Incoming Mail Server is mail.myhostedexchange.com.  Your Outgoing Mail Server is ht1.myhostedexchange.com. Use your email address and password as the username and password for both servers.
   
8. Exchange 2007 users will get a prompt that a Secure connection to ht1.myhostedexchange.com failed. This is OK. Click on Continue.
   
9. The configuration process will complete and your iPhone will be ready for use.
10. Go into Mail and you should now be connected to your mailbox.

Note: It is assumed that your iPhone is running software version 2.1 or later.  If your iPhone is not running version 2.1 or later of the software, you will need to update the device via iTunes prior to proceeding.

Gathering Information:

1. Log into https://admin.myhostedexchange.com with your username (generally your email address) and password.
2. Click on the Configuration Summary icon.
   
3. Take note of the information for Account ID, Domain, and Exchange Server from the Windows Mobile 5 Device and Pocket PC Settings. (The iPhone and iPad use the same settings as Windows Mobile for account verification).

Configure Your iPhone for Lanlogic Hosted Exchange

1. From the device’s main screen, go to Settings > Mail, Contacts, Calendar > Add Account > Microsoft Exchange.
   
2. Email address:  Enter your Hosted Exchange email address, for example: lanlogictest@testorg.com.
3. Username: the username you found during “gathering information” at the beginning of this article.
4. Domain:  type in HOSTEDEXCHANGE
5. Password:  Type in your password
6. Tap next.
   
7. The device will fail stating that your mail server certificate is incorrect, tap Accept.
8. Enter your server name, but remove the https:// (found during “gathering information at the beginning of this article).
9. Tap next.
   
10. The device will verify the server.
11. Enable contacts and calendar (off by default, activate as you wish).
12. Save the settings.
13. The device will say that existing contacts will be removed from your iPhone or iPad and you will have the option to Sync or Cancel.  Tap Sync.  If you cancel it will not sync at all.

By default the iPhone and iPad will only sync the last 3 days’ worth of mail.  To sync older messages do the following:

1. Go to Settings > Mail, Contacts, Calendar
2. Tap on the Exchange account
3. Tap on “Mail days to sync” and select from “No Limit” to “1 Month.”  “No Limit” will sync all messages in your mailbox.