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Add a New User

Posted: Monday, January 20th, 2014 by admin

Hosted Exchange 2010

This document explains how to add a new user, or service user or account for hosted Exchange 2010.  Typically you will add the mailbox at the same time, but you can have an account with no services (such as Exchange and Lync).  Upon completion of these steps, the new user account and Exchange mailbox will be set up and the user will be able to access their email either through Microsoft Outlook, a mobile phone, or through the web portal, also called Outlook Web Access or OWA.

Add a new User

1.  After logging onto the Hosted Exchange 2010 portal, select the Users tab

2.  Select Add new service User

Add new user

3.  Fill out Display Name, Login, Password and Confirm Password

4.  Select check boxes for Exchange and Microsoft Lync 2010 and select Next

Add new user 2

5.  Select the check boxes for Outlook Web Access, Outlook access, and ActiveSync, and select Next
Add Service 6

A confirmation page will appear:

Add Service 7
If you selected Microsoft Lync 2010, a windows will ask you to choose the type of service, select Lync 2010 User – IM from the drop down menu

6.  Select Next 

Add new user 4

7.  Select Finish.  The new user (with a corresponding mailbox) is shown.

Add Service 8







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