Home  ›  Knowledge Base  ›  Exchange Hosting  ›  Exchange 2010  ›  Boundary Defense – Track and Trace

Boundary Defense – Track and Trace

Posted: Wednesday, February 5th, 2014 by admin

This document will show you how check to see what emails have been received by Boundary Defense, including emails that have been rejected by Boundary Defense.

Log into Boundary Defense at https://Clients.boundarydefense.com/

You will be prompted for the username and password.  After typing that information in, you will be logged into Boundary Defense.

Boundary Defense 7

From the Tools tab, select Email Track and Trace.

In the Recipient field, we can specify a specific email address or an email domain.  The same is true for the Sender field.

In the Date range section, we can adjust the Timezone field for your locality.  We scan specify to search for email that has been processed in the last # of hours, or days.  The default is 2 hours.  We can even specify a specific date and time range.

In the next section we can specify to search for a text string that appears in the subject line of the email.  We can also specify the search for the name of a file attachment.

Additional search options include: Receiving server external IP or hostname, Sending server external IP, Service, Helo, Attachment MD5 checksum, and Email size.

Finally the results of the search can be viewed either on the screen (default) on in a .csv file, which can be read by Microsoft Excel.

In our example, we are going to search for the recipient support@lanlogic.com, from a sender email address of somebody@yahoo.com.  We changed our time zone to PST, which is GMT – 8 hours.  And we are searching for the text “Urgent!” in the subject line.  We will review the results of the search on the screen.  We selected the Search key to begin our search.

Boundary Defense -Track and Trace

In our second search, we are searching for a recipient email domain of “lanlogic.com”, which means any email that ends in “@lanlogic.com.”  We also specified the sender email to be “yahoo.com”, so any email from the “@yahoo.com” domain.  We changed our date range to the last 7 days or one week.  We also specified a search for an attached filename of “Damaged.exe.”  We specified an email size of over 5 MB.  Finally, we choose to send the results of this search in a .csv file format to the support@lanlogic.com email address, and we specified a password for that file.  To process our search, we select the Search key.

Boundary Defense -Track and Trace 2

The Email Track and Trace tool is a powerful tool for finding emails.  Be careful to narrow your search criteria so that the time for the search to be processed won’t be excessive.  This tool will not only identify emails that have been delivered by Boundary Defense, but emails that have been rejected as well.

Comments are closed.

1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
Help us improve this site Send Your Comments