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How to Remove an Exchange Account from an iPhone or iPad

Posted: Monday, July 19th, 2010 by Gene

This article describes how to go about removing and deleting an existing Exchange account on your iPhone or iPad.  This can be useful if you need to rebuild your cached data or need to reconfigure your account.  To delete an existing Exchange account on your iOS4 device, please try the following:

  1. Click the Settings Button on the Home screen
  2. Select the Mail, Contacts, and Calendars option
  3. Select your Exchange Account
  4. Press the red Delete Account button

This will completely remove your Exchange Account from your iPhone, including E-mail, Contacts, and Calendar

18 Responses to “How to Remove an Exchange Account from an iPhone or iPad”

  1. Paula Lemmon says:

    My mail is locked. It is asking for Exchange account password. I don’t know what this is or what my password is. Please advise.

  2. Ted says:

    Whomever hosts your Exchange server must have some sort of security policy in place that requires you to enter your Exchange password in order to remove the account. I’d suggest contacting the Exchange host and asking them for assistance.


  3. Nagesh says:

    I got a iphone 3gs unlocked and jail broken. i configured a exchange email but i had given wrong server name and saved. After i realising the wrong server name, i went ahead click delete account(red button), it started showing the message deleting account but after some time, it went back to home page. from the the problem started. i try to delete the sameway so many times but it never deleted the account but i got the following 2 new problems.

    1. when ever i goto any application, after few minutes(1-3min), it goes back to the home screen
    2 The battery is getting drained very fast and phone is hot.

    Please help out resolving the issue.

    Thanks in advance.


  4. Ted says:

    Nagesh: It could very well be an issue with the fact that it’s been jailbroken. It could have been a bad RAM install or maybe it wasn’t done quite right. I’d suggest taking the device back to factory settings and giving it another shot.

  5. Rosalyn says:

    Help! When I removed an exchange account, I lost all my Calendar info. Any way to get it back?

  6. Ted says:

    Unfortunately, not without adding the Exchange account back to the device.

  7. Lori says:

    I have an iPad 1. Just recently I keep getting a screen asking for my exchange account password. I don’t understand because I came figure out where it came from. I have a yahoo, gmail and local email account set up. How do I get this exchange message off?

  8. Steve says:

    If I delete my exchange account from iPad will it mess anything up on my pc or outlook on my home computer?

  9. Ted says:

    Nope, not even a little bit! Removing your account from your iOS, Android or Windows Phone 7 device will not affect your mailbox in any way.

  10. Ted says:

    Hi Lori!
    I’m not sure how it got there so I can’t really say how to get rid of it. It’s possible that you set the gmail.com account up as Exchange but I just don’t know for sure.

  11. Melissa says:

    When I open up the exchange account under settings, it does not give me the option to delete it like it does for my other email accounts. So, now how do I get rid of it? It was installed via an app my work wanted me to use called ActiveSync.

  12. Ted says:

    It’s likely that it was pushed to your device using a security policy. There are two options:
    1. Wipe your handset and start over with it.
    2. Turn the Mail, Calendar, Contacts, and Reminders off on the ActiveSync account.

    If you do option 2, the company can still erase your device remotely as part of the security policy. I’d suggest talking with them as well as they might have other options.

  13. Ariel says:

    Hi Ted!
    Today a few minutes ago i turn on my ipad 2 and asked me to enter my password for the exchange account i already do that but it keeps telling me that is incorrect i already ask for help on my hotmail support but i dont have any idea of why is happening.
    And if i delete my account am i gonna have problems with my ipad?

  14. Ted says:

    You should be able to just remove then re-add the Hotmail account from your iPad. It shouldn’t affect your iPad’s functionality in any way.

  15. Karen says:

    I have an iPhone 4S and had set up my email as a gmail account it now will not let me access my gmail and keeps asking for a password for an exchange account? Can you help?

  16. Ted says:

    Likely, you’ll need to remove and re-add your gmail.com account from the iPhone. If you want to re-add it as an Exchange account (so your calendar and contacts sync real-time as do your mail folders), use m.google.com as the server address, your email address as your username, and leave the domain section empty. Voila! Instant real-time sync of your gmail account!

  17. Ellen says:

    My ipad says enter password for the Exchange Account. I do not have an exchange account. It will not let me access ANYTHING on the ipad until I enter the password it is requesting. How do I get past this password request so I can get into my ipad? I had saved my hotmail password, but I received a notice that my hotmail had been hacked and I had to change my password. I changed it on the PC not thinking about the saved password on my ipad. I guess that is why I am getting this message, but it won’t let me into the ipad to update my password on the ipad. HELP!!

  18. Camie says:

    My exchange doesn’t have the delete key when I go to settings nor can I delete the app.

    Please help

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