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Finding Internet Headers in Outlook 2010

Posted: Tuesday, July 6th, 2010 by Ted

From time to time, a Lanlogic support rep may ask you to provide them with Internet Header information from an email message to see how the message was delivered to you and, in the case of spam messages, help us block messages that should be filtered by Postini.

Microsoft has changed the way to find Internet Header information in the most recent version of Outlook, Outlook 2010. In order to get the Header information, please do the following:

  1. Open the message
  2. Click on the File tab
  3. Click on the Properties button

A new window will open showing the Properties of the message, the bottom section of the message will show you the Internet headers information.  You can copy all of the text in the Internet Headers field and paste them into a message to our support mailbox so we can take a look and assist in troubleshooting.

3 Responses to “Finding Internet Headers in Outlook 2010”

  1. Ivan says:

    It would be nice if those options existed in Outlook 2010 for Mac. But they don’t. It is impossible to get it to display headers.

  2. Ted says:

    Ivan: You should be able to right-click (or ctrl-click) on the message and select View Source. It will open a text editor window and that will include the header information.

  3. Ann says:

    Thank you, Ted – I’ve been tearing my hair out to try to do this. It works!

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