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How to Open Another Person’s Mailbox in Outlook

Posted: Friday, July 23rd, 2010 by Gene

One powerful feature of Hosted Exchange is the ability to delegate access to other  people in your organization to access and read the contents of a mailbox and to reply or send messages as that delegated mailbox user.  This article describes how to access a mailbox once rights have been granted.

Before you can access another person’s mailbox data, they will have to grant permissions to you. Please refer to the article: HOWTO: Granting Send-As, Send on Behalf or Full Access Rights to a Mailbox. You will need to grant Full Mailbox Access in order to open the users mailbox in Outlook.

For Outlook 2007

  1. 1. On the Tools menu, point to Account Settings.
  2. In Account Settings, double click on the account that says (Exchange (send fro this account by default) under Type.
  3. Click on More Settings.
  4. Click on the Advanced Tab.
  5. In the “Open these additional mailboxes:” area, select Add.
  6. Type in the user’s First and Last name and click OK.
  7. Click OK again.
  8. Click Next and Finish.

You should now see the mailbox listed in your Folder List.

For Outlook 2003

  1. On the Tools menu, point to Email Settings.
  2. Select View or Change Existing Email Accounts, click Next.
  3. Highlight your Microsoft Exchange Server and select Change.
  4. Click on More Settings..
  5. Click on the Advanced Tab.
  6. In the “Open these additional mailboxes:” area, select Add..
  7. Type in the users’ First and Last name and click OK.
  8. Click OK again.
  9. Click Next and Finish.

You should now see the mailbox listed in your Folder List.


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