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Adding your Microsoft Office 365 email to Outlook 2010, 2013, and 2016 (for PC)

Posted: Wednesday, October 28th, 2015 by Daniel Apana

Outlook 2010, 2013, or 2016

If you just installed Outlook 2010, 2013, or 2016:

1. Open Outlook

2. The Auto Account Setup Wizard will open. Fill out the information, and click “Next”

Auto Acount Setup

3. The Auto Account Setup Wizard will search for your settings automatically.

Auto Acount Setup searching for settings

4. It may prompt you for your password once more. Once complete, you will see all green check marks. Click Finish! (For troubleshooting, see the bottom of this article)

5. Your email will start to download! It can take a few hours depending on your internet speed and computer speed to fully download all folders/emails initially.

If you already have an email account in Outlook 2010, 2013, or 2016:

1. Go to Start > Control Panel

2. Click on Mail (32-bit) (this may look slightly different, but should say mail)

3. Click “Add…” (you may have to click “Show Profiles” before the Add option is available)

4. Enter a Profile Name (can be anything as long as it’s different from current profile names) and click OK

new profile manual

5. The Auto Account Setup Wizard will open. Fill out the information, and click “Next”

Auto Acount Setup

6. The Auto Account Setup Wizard will search for your settings automatically.

Auto Acount Setup searching for settings

7. It may prompt you for your password once more. Once complete, you will see all green check marks. Click Finish! (For troubleshooting, see the bottom of this article)

8. Click the radio button for “Always use this profile” and select the drop-down box to the new profile name you just created, and click “OK”. If you still want to use your other profile, leave the radio button on “Prompt for a Profile to be used”

9. Open Outlook, and your email will start to download! It can take a few hours depending on your internet speed and computer speed to fully download all folders/emails initially.

 

 

Adding Your Email Account Manually (if the automatic setup (above) fails)

Office 2010 or 2013

1. Go to Start > Control Panel

2. Click on Mail (32-bit) (this may look slightly different, but should say mail)

3. Click “Add…” (you may have to click “Show Profiles” before the Add option is available)

4. Enter a Profile Name (can be anything as long as it’s different from current profile names) and click OK

new profile manual

5. The Auto Account Setup Wizard will open. Click the “Manual setup or additional server types” radio button > Next

Office 2013 manual add options

6. Enter the following information:

Server: outlook.office365.com

User Name: youremailaddress@yourdomain.com

7. Click “More Settings”

8. Click on the “Connection” tab

9. Check the box for “Connect to Microsoft Exchange using HTTP” and click “Exchange Proxy Settings…”

10. Enter the following information:

https://outlook.office365.com

Check box both “On fast networks…” and “On slow networks…”

Change the drop down “Proxy authentication settings” to “Basic Authentication”

11. Click “OK” until you are back at the Server Settings screen, and click “Check Name”

Outlook 2013 manual server settings

12. You will be prompted for your email address and password, if not, skip this step.

13. The “Server” will change to a random name, and your email address will underline. Once this happens, you can click “Next”

14. On the final screen, click “Finish” and open Outlook.

15. Your email will be configured and you will start to see any email you had starting to download into Outlook.

Office 2016

Outlook 2016 does not have an option to manually add an Exchange account. To add an account, you will have to fix the Autodiscover record in your DNS zone file. For guidance on how to do this, simply call our Help Desk at 925-273-2300 option 4.

Technical details as to why: Microsoft designed Outlook 2016 to use the Autodiscover records for adding Exchange accounts only to encourage users to update their DNS records to reflect the Autodiscover records. An updated Autodiscover record will allow more functionality within Outlook.


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